Refund policy

Return & Refund Policy

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selections, or incorrect color selections. Please review product descriptions and sizing information carefully before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@romantasyhaus.com within 30 days of receiving your order. Please include your order number and clear photos of the issue so we can review your request.

If your claim is approved, we will arrange a replacement or refund as appropriate.

Lost packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate.

Incorrect address

Customers are responsible for entering the correct shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.

Questions

For any questions regarding your order, please contact us at hello@romantasyhaus.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@romantasyhaus.com.