Terms of service
OVERVIEW
Welcome to Romantasy Haus! The terms "we", "us" and "our" refer to Romantasy Haus. Romantasy Haus operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Romantasy Haus is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Romantasy Haus reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Romantasy Haus confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Because many of our products are made to order, Romantasy Haus may be unable to accommodate cancellation or modification requests after an order has entered production.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing information, and/or phone number provided at the time the order was made.
Your purchases are subject to our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online store may be different from prices offered through other stores or third-party platforms. We may offer promotions from time to time that affect pricing and that may be governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information as necessary so that we can complete transactions and contact you regarding your order.
You represent and warrant that the payment information you provide is true, correct, and complete; that you are authorized to use the payment method provided; and that you will pay all charges incurred at the posted prices, including shipping charges and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, severe weather, incorrect shipping information provided by the customer, or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.
Please refer to any shipping information provided on our website or during checkout for additional details.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Romantasy Haus, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent except as otherwise permitted by law.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Romantasy Haus, Shopify, or any third party.
Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved.
Romantasy Haus's names, logos, product and service names, designs, and slogans are trademarks of Romantasy Haus or its affiliates or licensors. You must not use such trademarks without prior written permission.
Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing through the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have control over.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which tools are provided by the applicable third-party provider.
We may also offer new features through the Services in the future. Such new features shall also be deemed part of the Services and subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third parties.
Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Romantasy Haus is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Romantasy Haus.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Romantasy Haus, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Romantasy Haus to the extent permitted by applicable law.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
Certain personal information may also be subject to Shopify's Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers necessary to process payments, fulfill orders, deliver products, operate our website, provide customer service, or otherwise provide the Services.
Please review our Privacy Policy for more information regarding how personal information is collected, used, and disclosed.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for purposes including operating, improving, and promoting the Services.
You represent and warrant that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentives received in connection with your submission where required, and that your Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may monitor, edit, or remove Feedback that we determine violates applicable law, the rights of another party, or these Terms.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of Feedback. You are solely responsible for the Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or through the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after an order has been submitted, to the extent permitted by applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not access or use the Services, directly or indirectly, for any unlawful or malicious purpose; to violate applicable laws or regulations; to infringe upon or violate our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, threaten, or intimidate another person; to transmit false or misleading information; to send spam or other unauthorized solicitations; to impersonate another person or entity; or to engage in conduct that restricts or inhibits another person's use or enjoyment of the Services.
You also agree not to upload or transmit viruses or malicious code; reproduce, duplicate, copy, sell, resell, or exploit unauthorized portions of the Services; collect or track personal information of others unlawfully; engage in phishing or similar practices; interfere with or circumvent security features; or otherwise misuse the Services.
We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.
SECTION 14 - AUTOMATED ACCESS AND AGENTS
This section applies if you use, allow, enable, or cause automated software, bots, agents, or other automated systems to access, use, or interact with the Services.
Automated systems may not access or interact with the Services in a manner that violates these Terms, circumvents security controls, conceals automated activity, interferes with the Services, or violates applicable law.
We may limit or restrict automated access to the Services through technical or other measures.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services, or any portion thereof, in our discretion where permitted by law.
You will remain liable for amounts due up to and including the date of termination.
Sections of these Terms that by their nature should survive termination will continue to apply, including provisions concerning Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and other provisions intended to survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of information except where otherwise required by law.
Any reliance you place on such information is at your own risk.
EXCEPT AS EXPRESSLY STATED BY ROMANTASY HAUS OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, ROMANTASY HAUS AND ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PROCURED THROUGH THE SERVICES.
THIS LIMITATION APPLIES WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Romantasy Haus, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims arising from your material breach of these Terms, violation of applicable law, violation of the rights of a third party, or misuse of the Services.
We will provide reasonable notice of an indemnifiable claim where required and may participate in the defense and settlement of such claim.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.
Any unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on the website constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals concerning the Services.
Any ambiguities in the interpretation of these Terms shall not automatically be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent, except where otherwise permitted by law.
We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by applicable laws in the jurisdiction where Romantasy Haus is headquartered, without limiting any rights you may have under mandatory consumer protection laws applicable in your jurisdiction.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change, or replace portions of these Terms by posting updates and changes to our website.
Where required by applicable law, we will provide notice of material changes.
Your continued use of or access to the Services after changes become effective constitutes acceptance of those changes to the extent permitted by law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Romantasy Haus
Email: hello@romantasyhaus.com